Description
We're looking for an amazing IT Support Specialist to help provide enhanced technical support on internal escalations and supervise other support specialists as we continue to grow. Your role was designed to ensure requirements are being met, plan solutions, and successfully execute strategies.
Responsibilities:
- Provide level 1 remote technical support staff at our temporary locations in San Antonio 3 days a week and 2 days at our New Braunfels location, involving execution of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.
- Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.
- Drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.
- Understand and comply with all departmental policies and procedures for incident, request, change, and problem management, routine administration, and troubleshooting for assigned systems, occasionally working extended hours and/or nights and weekends.
- Vendor support of assigned hardware/software/systems/services.
- 6 months to 1 year IT Desktop Support experience preferred.
- Strong time management skills, strong problem-solving, decision-making skills, well-organized and good follow through on commitments to customers.
What We Offer:
- Competitive industry salaries
- Comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Salary Range: $54,000.00 - $82,000.00 per year
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