Description
We’re Workday, a leading AI platform for managing people, money, and agents. We're seeking a Managing Partner to steward subscribers of our Workday Success Plan offering in Canada.
About the Role As a Managing Partner, you orchestrate a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensure long-term partnership success.
What You’ll Be Doing
- Nurture C-level relationships with customers to understand their strategic vision and encourage trust with Workday
- Advocate for Workday’s vision and educate customer stakeholders on how it augments existing business processes
- Drive strategic alignment with customers to develop and implement a multi-year value activation roadmap
- Promote customer satisfaction and create a remarkable experience for customers
- Orchestrate cross-functional collaboration across Sales, Services, Product, and Marketing
- Resolve escalations and ensure timely and effective responses to customer concerns
- De-risk deployments and monitor initial or follow-on functionality deployments
- Ensure operational excellence and maintain accurate contact records of customer interactions
- Champion customer success and seek customer stories that illustrate impact
About You
- 8+ years direct experience with a cloud-native HR or Finance software
- 10+ years career experience operating in a software-as-a-service Human Resources or Finance environment
- 3+ years of experience in consulting or professional services
- Ability to articulate sophisticated ideas clearly and persuasively
- Experience with diplomatic coordination or collaboration with executives
- Leadership abilities to empower and coordinate a matrixed team of individuals
- Able to travel up to 40%
Salary The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. The primary CAN base pay range is $150,500 - $225,700 CAD.
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