Managing Consultant, Customer Services Development

Mastercard Services is a key differentiator for Mastercard, providing cutting-edge services that drive growth, efficiency and value, and enable customers to solve business problems from end to end.

The Customer Services Development Manager (Managing Consultant) will support non-Turkish group entities through market research, industry analysis, benchmarking, reporting, knowledge development and analytical activities relating to consumer acquisition and engagement domain.

Key responsibilities include:

• Contributing to and executing against the assessment, monitoring, reporting and communication of Services growth strategy initiatives
• Identifying critical aspects of a problem Client or market is facing in consumer acquisition and engagement
• Leveraging deep knowledge of all Services capabilities to analyze customer needs and develop customized solutions
• Aligning efforts with Mastercard core team through information sharing, coordination, issue escalation, and reporting activities
• Partnering with project teams to ensure project quality
• Playing a key role in creation of new Intellectual Capital

The role requires actively participating in training and developing others.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Every person working for, or on behalf of, Mastercard is responsible for information security and must abide by Mastercard's security policies and practices.