Description
The Government Property Agency is transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers.
The Business Change and User Engagement Lead is responsible for bridging the gap between advanced workplace technology and the employees who use it. This role ensures that investments in hybrid collaborative environments translate into seamless user experiences and high adoption rates.
Key Responsibilities:
- Develop user-friendly quick reference guides, instructional videos, and knowledge base articles for PropTech interoperable product offerings.
- Conduct workshops and training sessions to educate staff on how to operate AV equipment and other PropTech service offerings.
- Provide VIP training and customised support for executive leadership.
- Drive adoption campaigns to market new AV features and system upgrades.
- Establish and nurture a "Tech Champions" network.
- Identify departments or teams with low technology utilisation and develop targeted change-management strategies.
- Act as a liaison between end-users and the AV Service Team.
- Monitor IT helpdesk data to identify recurring user-error trends.
- Utilise analytics platforms to monitor meeting room utilisation, active user counts, and specific feature adoption rates.
Requirements:
- Experience in IT/AV Training, Change Management, and customer-facing roles.
- Supplier management experience regarding SLAs and performance metrics.
- Previous experience in a similar role.
Benefits:
- Salary: £63,653 - £69,960 per year
- Contribution towards Civil Service Defined Benefit Pension scheme
- Learning and development tailored to your role
- Flexible working options
- Culture encouraging inclusion and diversity
- Civil Service pension with an employer contribution of 28.97%
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