Manager, Product Management

The Data Management Platforms team at Mastercard is seeking a Manager, Product Management to manage day-to-day delivery of data compliance onboarding for Mastercard product and vendor teams.

In this role, you will:

• Manage daily intake and onboarding work for data compliance platforms, assessing scope and readiness, routing requests, maintaining status, and ensuring timely handoffs and follow-through.
• Serve as a product-facing point of contact for platforms such as My Data and CTVS, explaining requirements, catalog prerequisites, integration pathways, dependencies, and stakeholder responsibilities.
• Coordinate technical readiness with product owners and Technology and Operations teams, including integration design, testing, deployment sequencing, and issue resolution.
• Manage the exception lifecycle by confirming the appropriate path, collecting documentation, coordinating Privacy and Legal approvals, recording decisions, and tracking expiry, reassessment, and follow-up.
• Monitor onboarding and operational queues, backlog, overdue items, SLA exposure, and integration health; coordinate workarounds and escalate risks, blockers, and time-sensitive issues.
• Translate onboarding, customer, and operational pain points into requirements, backlog items, defects, platform enhancements, and monitoring or alerting needs.
• Apply transparent assessment and prioritization criteria using privacy risk, product lifecycle, geography, readiness, and catalog attributes.
• Improve workflows, templates, notifications, recordkeeping, and handoffs, using automation or low-code tools where appropriate to reduce manual effort and increase visibility.
• Create and maintain procedures, onboarding materials, training, stakeholder guidance, and communications.

The ideal candidate for this position should:

• Bring significant experience in product management, platform enablement, technical program management, compliance operations, or a related discipline within a complex organization.
• Understand data privacy, data-rights requests, personal-data obligations, exception governance, regulatory SLAs, and adjacent compliance and risk-management concepts.
• Demonstrate experience managing cross-functional delivery from discovery and assessment through testing, launch, and operationalization.
• Be comfortable partnering with technical teams and working with concepts such as APIs, file-based and event-driven integrations, the SDLC, testing, production support, logs, and monitoring.
• Have experience translating ambiguous customer, compliance, and operational needs into clear scope, requirements, decisions, owners, and next steps.
• Use data and strong reporting skills to reconcile information, define measures, identify root causes, develop recommendations, and communicate trade-offs.
• Demonstrate success designing standardized, repeatable, and auditable processes and improving workflows through automation or low-code tools.
• Communicate complex product, technical, privacy, and operational issues clearly through procedures, presentations, training, stakeholder updates, and senior-leader reporting.
• Show strong ownership, sound judgment, organization, and the ability to manage competing priorities, escalations, dependencies, and enterprise change.
• Build trust with internal customers and external partners, guide work through subject-matter expertise, and influence effectively across global teams without direct authority.
• Bring a customer-focused mindset and create transparent mechanisms for intake, prioritization, status, decisions, and feedback.