Lead Product Manager, Consent & Preference Management Platform

Humana is seeking a Lead Product Manager, Consent & Preference Management Platform to drive the execution, adoption, and continuous improvement of Humana’s enterprise consent and preference management capabilities to support Centerwell.

Key Responsibilities:

• Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap.
• Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria.
• Partner closely with our Centerwell team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality.
• Balance near-term business needs with long-term platform scalability, maintainability, and compliance.
• Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation.
• Drive platform integration with Centerwell.
• Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance.
• Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations.
• Identify dependencies, risks, and tradeoffs, escalating decisions as needed.
• Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams.
• Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership.
• Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data.
• Serve as a day-to-day product escalation point for delivery teams and business stakeholders.
• Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations.
• Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls.
• Incorporate customer, compliance, and operational feedback into product iteration and refinement.
• Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success.
• Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk.
• Monitor platform performance and integration health, driving corrective actions and enhancements as needed.

Required Qualifications:

• 6+ years of experience in product management, platform product ownership, or digital capability delivery.
• Experience working with Nest Best Action platforms, AI platforms, or intelligent platforms.
• Experience managing complex backlogs for enterprise platforms used across multiple channels and business units.
• Strong understanding of consent, preference, privacy, or customer data management concepts.
• Demonstrated ability to translate regulatory or policy requirements into functional product capabilities.
• Proven experience working with cross-functional technology, legal, compliance, and business teams.
• Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs.
• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred.

Preferred Qualifications:

• Experience in healthcare, financial services, or other highly regulated industries.
• Familiarity with regulations such as HIPAA, TCPA, CCPA, and Do Not Call.
• Experience supporting omnichannel engagement, personalization, or customer data platforms.
• Exposure to API-first platforms, data governance models, and enterprise integration patterns.
• Background working within scaled agile or hybrid delivery environments.

Work Arrangements:

• Remote position
• Occasional travel to Humana's offices for training or meetings may be required
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours:

• 40

Pay Range:

• $126,300 - $173,700 per year

Benefits:

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance