Manager of Business Operations Support

This is an exciting opportunity to be part of Finance Shared Services-Finance Application Operations team at Royal Bank of Canada (RBC). As Manager of Business Operations Support, you will be responsible for the ongoing management of FIBRS (Financial Business Rules system), with a key focus on the Calculations rules. As a subject matter expert (SME), you will work with business partners to identify new requirements and system enhancement opportunities to drive Finance System improvements and efficiencies.

Responsibilities:

• Manage the shared service team responsible for processing FiBRS business rules transactions.
• Work with business partners to identify new requirement opportunities to drive Finance System improvements and efficiencies related to FIBRS rules.
• Validate the impact of business rule changes to financial reporting, lead user acceptance test plan creation and execution, and provide clients with UAT results for signoff.
• Validate weekly/monthly reports to ensure completeness and accuracy of FIBRS business rules.
• Proactively contribute content to Knowledge Management tool to support an efficient support environment and actively support cross-training within the shared service team.
• Participate in all SOX audit activities in support of finance systems, ensuring compliance with all controls.

Requirements:

• Previous knowledge of RBC finance systems and tools (i.e., EPM, FIBRS, and PeopleSoft).
• Detail-oriented, analytical, able to work independently, and a fast learner.
• Change mindset and ability to apply a process improvement lens to all BAU activities.
• Good communication (oral and written) and interpersonal skills.
• Proven time management, planning, organizational, and problem-solving skills.

Nice-to-have:

• Strong technical proficiency in Excel (Pivot tables, VB lookups).
• Experience with writing process documentation.

What’s in it for you?

• Leaders committed to your growth through coaching and meaningful opportunities.
• Visible impact on enterprise-critical and regulatory initiatives.
• Dynamic, collaborative, high-performing team culture.
• Challenging work with the chance to innovate and build lasting solutions.
• A purpose-driven environment focused on helping clients and communities thrive.