Senior Account Manager

We are currently seeking an experienced professional to join the Global Payment Solutions- Client Services team. As a Senior Account Manager, you will provide strategic direction for consistent delivery of top-quality and market-leading Client Service functions in country to achieve the overall business objective of revenue growth.

Your responsibilities will include:

• Managing client queries and being responsible for retaining the HSBC wallet
• Aligning with the global model and business objectives
• Working with the CS Team leader on client communications, staff training and development, technology implementation, and client surveys
• Contributing to the achievement of strategic direction given by the CS Head for consistent delivery of top-quality and market-leading Client Service functions for regional/global clients
• Ensuring compliance with all applicable laws, regulations, and Global Standards by the CS team
• Supporting the Team Leader GPS Client Services and Country Head of Client Management in driving a culture of long-term, high-quality needs-based solutions for Clients

To be successful in this role, you will need:

• A Bachelor's degree in business or a related field, or equivalent work experience
• Excellent knowledge and experience in managing clients under Transaction Banking
• Front-line customer handling experience
• High commitment to service excellence and client relationship management
• Strong knowledge of back-end Operations processes
• Strong interpersonal, influencing, and communication skills
• Strong relationship-building skills
• Minimum 8-10 years of experience in transaction banking

Additional desirable skills include:

• Experience of working in an International Global Banking environment
• Broad-based knowledge of HSBC Group companies

As an employee, you are required to perform your duties in a professional capacity, exercising independent judgment, discretion, and decision-making authority.

HSBC is committed to building a culture where all employees are valued, respected, and opinions count.