Manager, Learning & Development

The Manager, Learning and Development (L&D) is responsible for assisting team members in advancing their skills and knowledge. The Manager, Learning & Development, will assess company-wide developmental needs to drive HR compliance training initiatives, while identifying and arranging suitable training solutions for employees.

The Manager, Learning & Development, reports to the Sr. Manager, L&D and supports RDG University (RDGU). This individual will work internally with teams across RDG to build, curate, and support IT & HR compliance learning content and experiences, explore new learning methods and build both live and moderated learning solutions.

Responsibilities:

• Develop and lead Learning & Development initiatives that align with business goals, talent strategies, and meet all compliance requirements.
• Oversee and ensure license compliance for RDG University (RDGU).
• Serve as a Learning & Development ambassador to advocate for the value and continued growth of learning initiatives within RDG.
• Collaborate with the Chief People Officer to develop content for a leading Leadership Training module.
• Facilitate management new hire orientation in the corporate office or venues.
• Design systems, processes, and capabilities to drive talent management and leadership development.
• Ensure that all learning programs are equitably available to a diverse team of employees and embed Diversity, Equity and Belonging in each learning program.
• Drive engagement and development at all levels of the organization and foster an environment of continuous learning.
• Lead and manage the design, development and delivery of technical and soft skill learning programs and services.
• Conduct comprehensive needs analyses and provide recommendations to address gaps and/or potential opportunities.
• Partner closely with the HR Managers and on-site venue management team to monitor the pulse of organizational needs and learning opportunities.
• Track and monitor attendance of training programs.
• Measure and articulate Learning & Development effectiveness and impact.
• Research and implement best practices in instructional technology, tools, and approaches.

Requirements and Qualifications:

• Minimum 8 years of experience leading a corporate learning program, preferably in a high-growth environment such as hospitality/restaurant industry.
• Bachelor’s degree in human resources, Organizational Development, Business Administration or related field.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential.
• Working knowledge of a Learning Management System (LMS).
• Proficiency working with a variety of multimedia training platforms and driving strategy behind instructional design.
• Ability to create captivating training materials and slide decks.
• Excellent team facilitation and presentation skills.
• Certified Professional in Learning and Performance (CPLP) credential preferred.
• Seasoned user of Microsoft office.
• Demonstrated success in fostering a learning culture that promotes engagement, retention, and career growth.
• Strong ability to assess training effectiveness using data-drive metrics, feedback tools, and ROI analysis.
• Experience leveraging learning tools, innovative digital tools, microlearning, and gamification.
• Deep understanding of front-and-back of house operations, brand standards, and luxury training.
• Superior verbal and written communication skills.
• Ability to represent the firm and business with professionalism, poise and model the BPM values.