Description
The Career Center Manager will direct the front-line service operation of the SpouseWorks Career Center, ensuring military spouses receive timely, consistent, high-quality career guidance through various channels.
The Career Center Manager will lead daily operations, supervise geographically dispersed career advisors and support personnel, and manage scheduling, workload distribution, onboarding, training, coaching, performance reviews, and retention.
Key responsibilities include:
- Leading daily operations of the SpouseWorks Career Center
- Supervising career advisors, coaches, supervisors, and support personnel
- Maintaining staffing and workforce-management plans
- Overseeing the quality of individualized education and career support
- Implementing quality monitoring and customer feedback analysis
- Coordinating with program leadership, MSEP personnel, and Government stakeholders
- Providing routine operational updates and performance reports
The ideal candidate will have a master's degree in Education, Human Resources, Counseling, or a related field, 5 years of experience as a career counselor or workforce development professional, and 3 years of experience working in a call center environment.
Preferred qualifications include 5 years of experience working within a career center environment, experience managing a geographically dispersed team, and direct familiarity with the military lifestyle.
The pay range for this position is $82,550.00 - $149,225.00.
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