Logistics Coordinator - Customs Brokerage

The Logistics Coordinator in the Customs Brokerage department is responsible for identifying and understanding customer transportation needs while ensuring the timely, accurate, and compliant movement of freight and information.

This role serves as a critical link between customers, transportation providers, government agencies, and the Expeditors network, coordinating customs clearance activities and transportation services to support uninterrupted supply chains.

Key Responsibilities:

• Receive, review, prepare, and process transportation, customs, and regulatory documentation
• Prepare and submit customs entries while ensuring compliance with import/export regulations, customer requirements, and company procedures
• Coordinate transportation orders, freight bookings, and shipment scheduling
• Monitor shipment status and customs clearances, proactively communicating updates and resolving issues
• Accurately enter, update, and maintain shipment and customs information in company operating systems
• Dispatch freight in a timely manner to prevent disruptions within customers' supply chains
• Communicate effectively with customers, vendors, airlines, trucking companies, customs authorities, and the global Expeditors network
• Review and monitor operational reports to understand performance and identify opportunities for improvement
• Execute customer invoicing accurately according to customer SOPs, rate agreements, tariffs, and company procedures
• Build and maintain strong relationships with customers, transportation providers, and other business partners
• Ensure all activities comply with internal policies, government regulations, customs requirements, and customer-specific procedures
• Meet or exceed established key performance indicators (KPIs) supporting departmental, branch, product, and company goals
• Analyze challenges creatively, identify solutions, and take proactive action to resolve operational issues
• Continuously seek process improvements and operational efficiencies within the department
• Escalate issues, exceptions, and critical decisions to management according to established guidelines and procedures

Qualifications:

• Knowledge of customs brokerage, international transportation, freight forwarding, or global logistics operations
• Understanding of import and export documentation requirements and regulatory compliance
• Strong customer service and relationship-building skills
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities with the capability to prioritize competing demands
• High attention to detail and commitment to accuracy
• Proficiency in Microsoft Office applications, particularly Excel and Word
• Ability to work effectively in a fast-paced, deadline-driven environment
• Fluent in English

Additional Information: Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plan, life and long-term disability insurance, 401(k) retirement savings plan, and employee stock purchase plan.