Export Operations Coordinator

We are seeking an Export Operations Coordinator to join our team in San Diego, CA. As an Export Operations Coordinator, you will play a critical role in ensuring the timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

Scope of Position Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.

Tasks and Duties

• Execute a strategic approach to credit and collections, managing A/R and credit risk, improving collections efforts, and reducing A/R credits.
• Analyze A/R performance and provide recommendations to management.
• Escalate A/R disputes older than 7 days to the management team via email.
• Develop and implement a tactical plan to manage invoicing, reducing additional invoices and billing errors.
• Conduct root cause analysis to eliminate billing errors.
• Support timely and accurate billing for all completed services.
• Manage accounts payable and ensure accurate and timely revenue recognition.
• Audit invoices for accuracy and collaborate with operations, customers, and accounting to reduce waste and improve customer satisfaction.
• Provide customer service communication and support T&I process.
• Ensure correction of all EDE billing errors and resolve PNB and BNP reserves within 24 hours.
• Assist management with customer level margin analysis.
• Assist with ocean export booking and documentation.

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience.
• Understanding of air documentation process a plus.
• Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word, PowerPoint).
• IATA certification (preferred).
• Fluent in English.

Additional Information

• Pay range for this position is $24 - $25/hour.
• Expeditors offers excellent benefits, including a diverse benefit package, Employee Stock Purchase Plan, and career opportunities within the company.