Description
As a Local Account Manager at Expeditors, you will strengthen relationships with existing house accounts, penetrate organisational structures, and develop relationships at all levels. You will understand customers' business and strategy, ensure customer satisfaction, and identify opportunities to grow business from existing house accounts.
Key responsibilities include:
- Building relationships with existing house accounts
- Understanding customers' business and strategy
- Ensuring customer satisfaction and follow-up
- Identifying opportunities and growing business from existing house accounts
- Managing client profiles and territory maps
- Providing technical updates to LAM accounts using EI systems and demos
- Collaborating with sales and operations teams
- Managing business reviews and seeking improvements in procedures and services
Requirements include:
- 5 years of account management experience
- Minimum two years of Expeditors/industry experience
- Ability to create/write customer requirements clearly
- Knowledge of Expeditors operating systems and PC skills
- Demonstrated customer service skills and proven interpersonal skills
- Level one Account Management certification
- Level one Sales certification
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