Back Office Specialist

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected.

We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

As a Back Office Specialist in our Loss Adjusting Services Team, you will be responsible for standard and frequency damages. The position is full-time with 40 hours per week, and the entry date is March 1, 2027.

Key Responsibilities:

• Accompany damages from claim registration to report dispatch
• Handle incoming email communication and various concerns of those involved in the damage
• Create careful invoices and credits
• Support disposition in distributing damages
• Be part of our telephone customer service, providing information on the processing status and clarifying queries
• Participate in active claims management
• Contribute to shaping the digital transformation in claims handling
• Enjoy independent work
• Appreciate the variety of tasks in different areas
• Have fun bringing your know-how into a motivated team

Requirements:

• Commercial training and ideally basic insurance law knowledge or experience in claims handling
• Structured, reliable work with an overview of multiple topics
• Secure communication and professionalism under stress
• Familiarity with AI-supported tools like Copilot or similar applications
• Very good knowledge of the German language in word and writing; basic knowledge of English is beneficial

What We Offer:

• Unlimited, responsible, and varied employment in a small, committed team with the advantages of an international corporation combined with the culture of a medium-sized company
• 100% home office, flexible working hours, and great home office equipment
• Free further education opportunities through our ERP system Workday Learning and the Sedgwick University
• Additional benefits such as our Wellpass for sports and relaxation, Jobrad leasing, asset-effective benefits, free drinks and snacks in the office
• 30 days of vacation and additional holidays on December 24th and 31st
• Possible 'workation' for 20 working days from abroad

For inquiries, please contact our Talent Acquisition BP, sonja.schmidt-gillmeister@sedgwick.com. We look forward to receiving your CV via our career page: Careers