Lead Design Researcher

Humana's Consumer Strategy, Design & Transformation organizations is seeking an experienced Lead Design Researcher to join the Experience Design team working remote anywhere in the US. This team delivers personalized, seamless, and easy healthcare experiences for all members.

As a Design Research Lead, you will define and deliver research programs across the design process, partnering with team members to develop exceptional user-centered experiences for Medicare consumers. You will uncover insights driving prioritization, planning, and decision-making on product strategy through an agile test-and-learn approach.

Key Role Functions

• Assist with creating service and product concepts through storyboarding, wireframing, and other visual mediums
• Conduct current-state research and competitive benchmarking per micro-journey
• Recruit and screen candidates for research and concept testing
• Develop research plans and interview guides for sessions
• Train team members on research and concept studies
• Synthesize research findings and work with product managers to add to backlog
• Iterate requirements, concepts, and vision documentation
• Collaborate with customers, operators, and leadership to propose experience improvements
• Be a great storyteller, leading teams to synthesize findings into insights and business recommendations
• Co-create with product teams and business partners to quantify concept value
• Create communication artifacts defining current and future states of the optimized experience

Required Qualifications

• Master's degree or higher in a research-related discipline (e.g., Design Strategy, Human Computer Interaction, Interaction Design, Human Factors, Psychology, Anthropology, Cognitive Science)
• 8+ years of experience leading design research contributions in innovation, human-centered design, and/or digital product
• 5+ years of experience independently managing design research programs
• Exceptional communication, problem-solving, coaching, and management skills
• Understanding and experience with various UX and design research methodologies
• Experience with design thinking and agile product development environments

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance

Additional Information

• Remote role anywhere in the US, operating on Eastern Standard Time business hours
• 40 scheduled weekly hours
• Pay range: $126,300 - $173,700 per year
• Eligible for bonus incentive plan