Description
As a Lead - Account Manager at Freshworks, you will be responsible for driving revenue growth and account expansion across a defined portfolio of paying customers in France.
You will act as a trusted advisor capable of commanding conversations across the spectrum from hands-on IT teams to C-suite leaders and CIOs.
Your responsibilities will include:
- Driving ARR expansion and retention across your assigned book of accounts
- Collaborating with Customer Success Managers to maximise product adoption and mitigate churn risk
- Championing the core Freshworks portfolio and capitalising on strategic acquisitions
- Engaging with IT teams and C-suite leaders to deliver strategic impact
- Managing commercial renewal cycles and forecasting
- Analysing usage telemetry and business drivers to formulate growth roadmaps
- Travelling to the Netherlands for executive business reviews and strategic customer events
- Maintaining disciplined CRM hygiene and delivering reliable expansion pipeline and ARR forecasts
You will need to have:
- 7+ years of quota-carrying B2B SaaS account management or direct sales experience
- A proven track record of engaging with CIOs and C-level executives
- Strong background in IT Service Management and modern enterprise cloud software
- Demonstrated versatility managing a horizontal portfolio of accounts
- Collaborative spirit with experience working closely with CSMs, Solution Engineers, Support, and Professional Services
- Full professional fluency in English and French
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