Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
As a Laundry Manager, you will:
- Consistently offer professional, friendly and engaging service
- Work closely with both the Rooms and Food & Beverage Divisions to execute their uniform programs
- Supervise and manage daily laundry operations
- Lead, train, and mentor laundry staff members
- Monitor work quality and ensure all items meet established standards and customer specifications
- Develop and implement efficient workflows
- Manage inventory of laundry supplies, chemicals, and equipment, ensuring adequate stock levels
- Track and report on key performance metrics, including productivity, quality, and labor costs
- Communicate effectively with other departments to address customer needs and resolve issues
- Conduct regular staff training on proper techniques, safety procedures, and company policies
- Be responsible for maintaining Uniform Budgets
- Professionally handle guest feedback or concerns with guest laundry program
- Organize the measuring and sizing of colleagues for uniforms
- Conduct coaching sessions and performance reviews of Laundry & Valet Team
- Prepare the quarterly Linen Inventories
- Conduct monthly communication meetings
- Promote Laundry and Valet accomplishments
- Track uniforms for all new hires and implement an effective return policy
- Maintain a safe and hazard-free work environment
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