Knowledge Systems Specialist

We are seeking a forward-thinking Knowledge Systems Specialist to join our Business Management team in London. This is a key role at the intersection of knowledge, business needs and technology. You will help shape the continuous improvement of our global Knowledge Systems, enabling effective knowledge sharing and contributing to business development across the firm.

Working under the guidance of the Senior Knowledge Systems Manager, you will collaborate with lawyers, Knowledge & Information colleagues and business teams. You will engage with colleagues to understand their needs, explore feedback and help identify underlying user, data, process or system requirements.

You will work closely with the Tech & Data Product Owner to ensure business needs and feedback are understood and reflected in the ongoing development of our knowledge systems. You will support improvements from initial idea through to implementation and adoption, working with colleagues across the firm to ensure our systems and services continue to meet business needs.

Key responsibilities:

• Work with colleagues across the firm to understand their needs and identify opportunities to improve Knowledge Systems and services.
• Support the effective day-to-day operation of Knowledge Systems, working across Knowledge & Information, Technology, Data and external suppliers to help coordinate the resolution of issues.
• Work closely with the Tech & Data Product Owner and other technology colleagues to help shape, prioritise and deliver system improvements.
• Support the development and ongoing improvement of Knowledge Systems, contributing business and operational insight from initial requirements through to implementation and adoption.
• Coordinate and support testing of system changes and new functionality, ensuring solutions meet business needs and are ready for effective use.
• Promote effective adoption of Knowledge Systems through guidance, training, communications and ongoing engagement with colleagues.
• Support the quality and effective use of knowledge data, working with colleagues across Knowledge & Information, Data and Technology to address data and information management issues.
• Use feedback, operational insight and performance information to identify opportunities for continuous improvement and help demonstrate the value of Knowledge Systems.

About you:

• Experience working with knowledge systems, digital products or enterprise applications, ideally within legal, professional services or another complex organisation.
• Strong analytical and problem-solving skills, with the ability to understand business needs and help translate them into practical improvements.
• Experience working collaboratively with business, technology and data colleagues to develop and improve systems and services.
• An understanding of knowledge management, information management and data quality, with experience of taxonomies or structured information.
• Familiarity with search system configuration (e.g. Elasticsearch) is advantageous.
• Experience with data visualisation tools such as Tableau and familiarity with writing SQL queries for data analytics an advantage.
• Experience supporting system change, testing and implementation, with an understanding of what is needed to introduce changes successfully.
• Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues at different levels and explain complex issues clearly.
• A proactive and organised approach, with the ability to work independently, exercise sound judgement and manage competing priorities.
• An interest in emerging technologies and AI, and their potential to improve knowledge sharing and ways of working.

Our benefits:

• Health & Wellbeing: Private Medical Insurance, free in-house fitness centre and subsidised health club memberships, free onsite GP service and periodic health assessments
• Finance: Pension and flexible savings options, income protection and life assurance, mortgage advice and will-writing services
• Family & Lifestyle: Electric car and cycle to work schemes, emergency family care, additional holiday/birthday leave, maternity/paternity/shared parental leave, travel insurance and season ticket loan, option to join sports and social clubs, as well as employee networks groups