Description
The Japan EDI Superuser Support role is responsible for supporting stable and effective EDI operations for Japan.
Key Responsibilities:
- Coordinate Japan EDI-related implementation and change activities
- Assess customer or system changes for EDI impact and coordinate required actions
- Support Japan EDI-related inquiries from customers and internal functions
- Monitor EDI transactions and identify abnormalities
- Support investigation and resolution of EDI operational issues
- Maintain operational documentation and records
- Support master-data related coordination and updates
- Prepare and coordinate Local IT tickets and related support documentation
- Participate in regular operational meetings
- Contribute to process improvements
- Support knowledge transfer and transition readiness
Role Qualifications and Requirements:
- Native or near-native Japanese proficiency
- Strong customer-facing communication and stakeholder-management skills
- Proficiency in written and verbal English
- Experience in EDI, API, ERP systems, or related business process support is preferred
- Strong analytical and problem-solving skills
- Strong attention to detail and process discipline
- Experience with transaction monitoring, issue management, and process documentation is preferred
- Knowledge of SAP, IDoc, JSOL, ITSM/SFDC, VAN connectivity, EDI mapping, AS2, POA, ASN, or similar EDI concepts and systems is an advantage
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