IT Support Associate II

As a seasoned professional in IT support, you will resolve complex issues, support upgrades, conduct advanced troubleshooting, and mentor junior staff while maintaining compliance and vendor coordination.

Technical Expertise You will provide second-level technical support for complex hardware, software, and network issues, perform advanced troubleshooting and root cause analysis, implement permanent fixes, assist with system upgrades, deployments, and configuration of enterprise applications, and mentor junior technicians on technical processes and best practices.

Communication & Leadership Effective communication with stakeholders is key, including providing clear status updates and technical guidance, taking ownership of escalated issues, and coordinating resolution across teams.

Customer Service Mindset You will deliver proactive support by anticipating user needs and preventing potential issues, maintaining strong relationships with end-users through responsive and empathetic service.

Critical Thinking You will evaluate complex problems and design effective solutions aligned with organisational goals, prioritising tasks based on business impact and resource availability.

Governance & Standards You will enforce compliance with IT security policies, standards, and regulatory requirements, conduct periodic reviews of system configurations and access controls, and ensure accurate documentation for audits and maintain the integrity of IT records.

Vendor and Financial Acumen You will manage vendor relationships for service agreements, repairs, and procurement, evaluate vendor performance, and escalate concerns when necessary.

Qualifications

• Hardware Management: You will continuously manage the operational effectiveness of the branch's hardware.
• Software: You will troubleshoot software issues, roll out new software solutions, and ensure the effective use of technical solutions.
• Solutions: You will build and develop solutions in conjunction with operational teams to drive efficiencies.
• Windows 11 OS experience and PC Troubleshooting; preferred candidates will have experience building PCs.
• Technology concepts: PowerShell, Networking, TCP/IP, Cybersecurity, Cabling.
• Software: Office, Exchange, SharePoint.
• Effective problem-solving skills.
• Ability to handle multiple tasks/projects.
• Demonstrated customer service skills and proven interpersonal skills.
• Good communication skills.
• Inquisitive and exploratory mindset.
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux.

Additional Information Expeditors offers excellent benefits, including paid vacation, holiday, sick time, health plan, life insurance, employee stock purchase plan, training and personnel development program, and growth opportunities within the company.