IT Officer

Join AccorHotel as an IT Officer and be part of a global hospitality group that values responsible hospitality.

Key Responsibilities:

• Provide first-level technical support and troubleshoot issues for staff across all locations
• Respond to and resolve helpdesk requests, meeting or exceeding SLAs for response times, resolution times, and ticket closures
• Troubleshoot desktop, email, and website-related issues
• Install, configure, and maintain hardware and software applications
• Ensure all software is licensed, up to date, and secure
• Perform routine maintenance on computers, networks, and IT equipment
• Assist with project installations, system configurations, and infrastructure upgrades
• Support Capex server and PC replacement rollouts
• Set up and manage user accounts and permissions
• Document issues and resolutions in the helpdesk system
• Create self-help guides and support staff training

Qualifications:

• 1-2 years' experience in an IT Support, Service Desk, Help Desk, or similar role
• Experience supporting Microsoft 365 applications and Windows environments
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to prioritise tasks and manage competing requests
• Customer-focused with a genuine desire to help others