Income Officer

Croydon Council is seeking a full-time Income Officer with the Income & Lettings Service.

Your main responsibility will be the recovery of rent arrears from current tenants, including extensive contact with them, either on the telephone or at interview. You will need to persuade tenants with rent arrears to make their rent payments a priority over their other financial liabilities. A firm but consistent approach will be essential to control the level of rent arrears on your patch of tenancies.

Among the attributes that you will need for this work is the ability to manage a varied and demanding workload, to consistently produce high-quality work; and provide a service to members of the public consistently but sensitively, according to their individual needs, while meeting the customer care standards set for the service.

Croydon Council is committed to maintaining a sustainable financial position, listening to residents, and delivering high-quality, sustainable services. The council is focused on:

• Creating a cleaner and safer Croydon.
• Supporting a thriving town centre and local high streets.
• Delivering a fair deal for residents.
• Improving roads and journeys across the borough.
• Creating places people are proud to call home.
• Backing families, children, young people and adults.

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we are pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby employees attend the workplace for part of their working week and work remotely for the remainder.