Inclusive Work Program Manager - Catalyst

We are seeking an Inclusive Work Program Manager - Catalyst to lead and manage employment programs for individuals with intellectual and developmental disabilities (IDD). As an Inclusive Work Program Manager, you will be responsible for leading and managing day-to-day operations of the inclusive work program, ensuring smooth delivery and positive outcomes for all participants.

Key Responsibilities:

• Lead and manage day-to-day operations of the inclusive work program, ensuring smooth delivery and positive outcomes for all participants.
• Translate discussions, decisions, and stakeholder conversations into clear team expectations , then follow up to ensure those expectations are understood and reflected in each team member's work.
• Observe team members performing tasks step by step to identify where breakdowns are occurring, diagnose root causes, and develop targeted solutions rather than defaulting to repeated instruction.
• Monitor whether team members are following established processes and tools, investigate when they are not, and address gaps directly and constructively.
• Serve as the primary liaison between our organization, project partners, and program participants , communicating status updates, surfacing challenges early, and driving solutions.
• Record stakeholder sessions to capture information critical for training and program development.
• Address issues with clarity and consistency, reinforcing that change and adaptability are core expectations of the role.
• Provide direct, candid feedback to program leadership , concerns and observations should be communicated openly and promptly.
• Act as a visible champion for individuals with IDD, maintaining high expectations as an expression of respect for their capabilities and potential.

Qualifications:

• Proven experience in project or program management, including managing complex, multi-faceted initiatives , background in corporate or tech environments strongly preferred.
• Strong observational and diagnostic skills , able to identify where and why a process is breaking down and respond with targeted, practical solutions.
• High accountability mindset with the ability to set clear expectations, follow through, and address gaps.
• Strong communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders at all levels , including the confidence to raise concerns directly and in real time.
• A proactive problem-solving mindset and commitment to continuous improvement.

Inclusive Work Program Manager Skill Description:

• Observation & Diagnosis: Ability to watch someone perform a task step by step, identify exactly where a breakdown is occurring, and determine whether the barrier is comprehension, execution, environment, or instruction quality.
• Accountability & Standard-Setting: Comfortable holding people to high expectations without lowering the bar or defaulting to over-support. Able to reinforce expectations clearly and firmly, repeatedly if necessary.
• Real-Time Problem-Solving: Addresses issues as they arise rather than deferring, documenting, or escalating unnecessarily. Makes judgment calls in the moment with confidence.
• Direct Communication: Raises concerns, observations, and disagreements openly and promptly , with leadership, partners, and team members. Does not communicate indirectly or withhold feedback.
• Behavioral Observation & Pattern Recognition: Notices when team behavior is off-track , whether that's not following process, making unrelated comments, or not reflecting what was discussed , and responds constructively in the moment.
• Process Compliance & Tool Adoption: Ensures teams are using established workflows and tools correctly, investigates when they aren't, and identifies why rather than assuming willful non-compliance.
• Expectation Translation: Converts conversations, meetings, and stakeholder discussions into clear, actionable expectations for the team , then verifies understanding through follow-up.
• Coaching Without Caretaking: Supports team members' growth while maintaining high standards. Distinguishes between someone needing targeted coaching versus someone needing to be held accountable.
• Stakeholder Management: Manages relationships across multiple parties , Project teams and managers, program participants, and leadership , while keeping communication clear and consistent across all of them.
• Documentation: Records stakeholder sessions accurately for training and program development purposes.

The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only).

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave