Inb/Outbound Que Assoc.

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

As an Inb/Outbound Que Assoc., you will provide follow-up calls and mailings to members regarding previous appointments, fill requests of members, and answer a high volume of internal calls.

Responsibilities:

• Handle a high volume of inbound calls
• Email, fax, and/or print and mail member-requested results or forms
• Handle incoming mail
• Provide backup coverage for the Member Services team
• Follow up on voicemails
• Work on special projects
• Be on time and ready to work at the assigned work location daily
• Manage time effectively
• Respond well to coaching and supervision
• Answer and follow up on member inquiries in a timely fashion
• Demonstrate teamwork at all times
• Ability to work overtime

Additional Responsibilities:

• Participate in staff meetings, conference calls, and other meetings as needed
• Complete reports as requested by Supervisor
• Assist/coach/coordinate with other team members
• Attend training sessions to acquire/enhance skills related to programs offered
• Perform other incidental and related duties as required

Requirements:

• High school diploma or equivalent required; some college preferred but not required
• Minimum of 2 years of successful work experience in a related field
• Prior experience in a fast-paced customer service environment
• Prior experience working in a call center or inbound calls environment
• Speak, read, and write English fluently
• Good verbal and written communication skills
• Proven ability to prioritize and multitask
• Advanced skills in Google Suites
• Accurate data entry skills

Attributes We Look For:

• Self-directed and organized
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented, catches errors early
• Customer service-oriented with a sense of urgency
• Ability to work under pressure and independently
• Ability to take direction

Working Conditions:

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Use office equipment and machinery effectively
• Work effectively with frequent interruptions
• May require occasional overtime to meet deadlines

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources