Description
GitLab is seeking a Customer Success Engineer to help customers achieve measurable value from GitLab after the sale. As a Customer Success Engineer, you'll provide technical product expertise and best practice guidance.
The role involves collaborating with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows. You'll engage with customers through Zoom calls and email, deliver practical enablement through webinars and hands-on labs, and develop reusable workshops and technical content.
Responsibilities:
- Engage with customers as a technical consultant during the post-sales journey
- Partner with Customer Success Managers to provide guidance on GitLab use case implementation
- Deliver practical enablement through webinars, hands-on labs, office hours, and on-demand engagements
- Provide technical and architectural guidance to help customers adopt GitLab capabilities
- Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise
- Develop and deliver workshops, demos, and other reusable enablement content
- Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus
Requirements:
- Fluency in English and Spanish; trilingual candidates who speak English, Spanish, and Brazilian Portuguese are a strong plus
- Located in the United States, Mexico, or Brazil
- Experience supporting one or more GitLab use cases
- Proficiency with DevSecOps tools or adjacent technical tooling
- Technical background in software development or systems engineering
- Ability to communicate complex technical and organizational topics clearly
- Experience operating as a trusted technical advisor to customer and business stakeholders
- Strong time management and prioritization skills
Benefits:
- Benefits to support health, finances, and well-being
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
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