Description
We are looking for a Customer Support Consultant to join our team on a short-term basis. As a Customer Support Consultant, you will communicate with customers of a cloud-based file-sharing platform via chat and email, resolving their inquiries related to billing, how-to-use, account, and login questions.
Responsibilities:
- Communicate with customers via chat and email
- Resolve customers' inquiries related to billing, how-to-use, account, and login questions
- Escalate tickets to the client's internal team if they cannot be resolved
- Reproduce the steps of a reported issue to define if the issue is affecting multiple users
- Conduct research to find solutions
- Follow internal Guidelines/SOPs precisely
- Log bugs and create bug reports
- Proactively share potential improvement suggestions with the team
Requirements:
- 1+ year of customer support experience
- Experience providing professional high-quality customer support via chat and email
- Experience with CRM or Customer Support Systems
- Excellent writing and communication skills in English (C1)
- Practical technical literacy
- Ability to learn fast and follow precise procedures
- Customer-oriented mindset
- Proactivity, enthusiasm, and a desire to share and receive feedback
Benefits:
- Full-time schedule, Sunday to Thursday, 16:00–00:00, or Wednesday to Sunday, 08:00–16:00 (GMT-5)
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Balance between project workload and personal time
- Responsive leadership interested in your development
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
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