In Room Dining Team Leader

At Sofitel London St James, part of AccorHotel, we redefine luxury hospitality. As the In-Room Dining Team Leader, you will oversee daily in-room dining operations, providing personalised service that meets the highest luxury standards.

Responsibilities:

• Ensure prompt and accurate delivery of food and beverages to guest rooms, maintaining luxury standards and attention to detail.
• Anticipate guest needs and personalise service to create memorable dining experiences.
• Resolve guest complaints and special requests in a timely and professional manner.
• Collaborate with other departments for smooth operations and a seamless guest experience.
• Supervise, train, and motivate the in-room dining team to adhere to hotel service standards.
• Conduct pre-shift meetings to communicate priorities and special requests.
• Monitor staff performance and provide coaching and development opportunities.
• Oversee setup and breakdown of in-room dining trays and service stations.
• Maintain strong working knowledge of the menu and ingredients.
• Ensure compliance with health and safety standards and hotel policies.
• Monitor guest feedback and implement improvements.
• Create work schedules for peak service times.

Qualifications:

• Previous experience in a luxury hotel Food & Beverage environment.
• Supervisory experience with ability to lead, motivate, and train a team.
• Strong knowledge of food and beverage service standards and menu knowledge.
• Excellent communication and guest relations skills.

Additional Information:

• Competitive compensation package, including service charge and annual bonus of £1,300.
• Free stays in the UK or Ireland.
• Employee Benefit Card with discounted rates at Accor properties.
• Complimentary meals while on duty.
• Exceptional training and development opportunities.