Iberia Customer Account Operations Manager- Native Portuguese speaker

We are seeking an Iberia Customer Account Operations Manager to manage the operational business relationship of mid-size to large domestic accounts. As a key member of our team, you will serve on account teams, conduct complex operational analysis, and act as a point of escalation for operational issues.

Responsibilities:

• Manage operational business relationships with mid-size to large domestic accounts
• Conduct and review highly complex operational analysis
• Act as a point of escalation and collaborate with other functions to drive resolution of operational issues
• Represent customer/partner needs and provide business requirements to projects
• Prepare and run operational performance reviews with customers/partners and support improvement plans
• Consult and advise on operational matters of medium complexity to internal clients
• Proactively communicate operational process changes to customers/partners and internal clients

Education and Experience Required:

• First-level university degree or equivalent experience
• Typically 4-6 years of related experience in supply chain, customer service, procurement, or financial management
• Typically 1-2 years of experience supporting large accounts

Knowledge and Skills:

• Excellent communication skills (written, verbal, presentation)
• Native Portuguese language fluency and English language fluency
• Developing consulting, negotiation, and influence skills
• Solid understanding of core HP businesses and the revenue cycle
• Superior research and analytical skills
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
• Demonstrated project management skills
• Proven ability to collaborate and network with other groups and functions