HR Operations Specialist

Job Overview

We are seeking a passionate and detail-oriented HR Operations Specialist to join our team in the APJC region. As the first point of contact for our employees, you will ensure their journey is smooth and positive. You will be instrumental in creating a seamless experience by resolving inquiries, managing data with precision, and ensuring our People processes are efficient and effective.

Responsibilities

• Champion key employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding
• Provide timely, high-quality support to employee inquiries through Zendesk
• Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy
• Elevate the employee experience through cross-functional collaboration with Payroll, Benefits, and Legal teams
• Ensure data integrity and governance by maintaining and updating employee records across People/Payroll systems
• Drive continuous improvement and operational excellence by analyzing employee feedback and process metrics
• Support strategic HR initiatives and projects, such as HR system implementations, vendor management, and regional programs

Requirements

• 5+ years in HR administration and comfortable handling sensitive employee information with discretion
• Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills
• Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting
• Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service
• Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region
• Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently
• Familiarity with Workday or Zendesk would be an advantage