HR Customer Experience Advisor - Spanish speaking

Diageo is seeking an HR Customer Experience Advisor to support its European and African operations. The successful candidate will be responsible for handling customer experience center end-to-end activities, reviewing and triaging tickets, and ensuring all service requests are reviewed and completed.

Responsibilities:

• Handle customer experience center end-to-end activities
• Review every single ticket received and triage activities according to the Responsible Matrix for Bangalore and Budapest centers
• Ensure all service requests are reviewed, including WD Tasks and managing employee queries outside Global Process delivery of Onboarding and Offboarding
• Accompany all phone calls with a standard script, including opening and closing, and track call metrics
• Ensure all allocated tasks of all HR processes and markets are fully run end-to-end to ensure a flawless experience

Requirements:

• Previous experience in running an HR Contact Centre or any Service Delivery center support
• Proficiency in verbal and written English and Spanish; Portuguese is a plus
• Advanced level of Microsoft Office applications, including Excel and Word
• Previous experience using cloud-based HR, EIC, or SAP HR applications and systems; End User knowledge on Workday is desirable

Benefits:

• Opportunity to climb up the career ladder
• Gym facilities and rooftop bar
• Easy access to downtown location
• Staff shop with unique brands
• Flexible working arrangements

The ideal candidate will have previous experience in an HR contact center, excellent communication skills in English and Spanish, and advanced Microsoft Office skills.