People and Culture Advisor (ER Specialist) - 3 month position

We are looking for a People and Culture Advisor (ER Specialist) who brings exceptional employee relations expertise, deep empathy, and a practical approach to protecting our people and our culture.

Reporting to the People and Culture Manager, you will be an integral partner to our staff across Australia and Aotearoa (New Zealand). From navigating complex ER matters to spotting trends that reduce risk before it escalates, your mission is to ensure every Lush manager feels supported and every employee is treated fairly.

Your Primary Focus - Senior ER Case Management You will manage a full spectrum of employee relations matters, including grievances, misconduct, workplace investigations, and restructures, ensuring due process and rigorous standards of fairness are applied every step of the way.

Key Responsibilities

• Provide accurate, timely, and practical advice to Managers to ensure proper, empathetic, and compliant handling of workplace situations.
• Manage and progress employee relations matters from initial report to resolution, including grievances, complaints, misconduct, disputes, mediation and performance management.
• Conduct or oversee workplace investigations, strictly applying the principles of procedural fairness and natural justice.
• Act as the business’s primary subject matter expert on award, enterprise agreement, employment contract, and employment legislation interpretation across AU and NZ.
• Identify patterns across ER cases in partnership with the P&C Manager, recommending practical measures to address root causes and prevent recurring issues.
• Monitor developments in Australian and New Zealand employment legislation, ensuring policies and workflows are updated, and escalating compliance needs as a matter of urgency to meet all statutory obligations.
• Support wider People & Culture projects, learning and development activities, inbox management, contract generation, and general HR administration as directed.

Benefits

• 50% discount on LUSH products to keep you smelling and feeling fresh
• A welcome pack of LUSH products
• Paid day off for your birthday
• Profit-based bonus
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future, and share in the rewards of success when the company is doing well
• Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice