Description
This is a varied and collaborative role focused on building a trusted, responsive, and sustainable in-house HR casework service.
The HR Complex Case Team Leader will lead and manage the Complex Casework team, providing expert, risk-based advice on complex HR casework, and overseeing complex and sensitive cases.
Key responsibilities include:
- Leading and managing the Complex Casework team
- Providing expert advice on complex HR casework
- Overseeing complex and sensitive cases
- Supporting Employment Tribunal and early conciliation activity
- Coaching managers to make fair, evidence-based decisions
- Improving casework processes, guidance, escalation routes, data capture, and service standards
The successful candidate will be a confident senior HR professional with strong complex casework expertise, sound judgement, and experience leading a busy advisory service.
Requirements include:
- Experience in complex HR casework, employee relations, and/or a people advisory environment
- Strong knowledge of HR policy and employment legislation
- Proven leadership experience
Alongside a salary of £60,230 - £65,820 per year, the Ministry of Housing, Communities and Local Government contributes £17,448 towards being a member of the Civil Service Defined Benefit Pension scheme.
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