Housing Estate Officer (x2)

The Defence Housing Service (DHS) is being created to deliver a step-change in housing for the UK's Armed Forces and their families. As a Housing Estate Officer, you will be at the forefront of service delivery, taking responsibility for property management within your area and ensuring that housing services are safe, compliant and customer focused.

Responsibilities:

• Managing a designated housing area and supporting the day-to-day delivery of housing estate services.
• Building and maintaining effective relationships with service families, contractors, industry partners and internal stakeholders.
• Acting as a key point of contact for customers while providing a high-quality customer service, resolving queries and promoting a customer-focused approach.
• Overseeing move-in and move-out processes and ensuring properties meet required standards.
• Coordinating planned and reactive maintenance activities across the estate ensuring minimal disruption to residents.
• Monitoring property and estate conditions, identifying maintenance requirements and escalating issues where necessary.
• Creating, managing and prioritising work requests to support service delivery.
• Working with delivery partners to coordinate the turnaround of vacant properties.
• Providing assurance over contractor performance and holding delivery partners to account for meeting contractual, regulatory and safety requirements.
• Maintaining accurate records and reports to provide assurance and support estate oversight.
• Identifying risks, supporting continuous improvement and contributing to the implementation of best practice.

Benefits:

• Salary of £30,740 per year
• 25 days' annual leave plus one day a year up to 30 days after five years, and eight bank holidays
• An extra day off to honour the sovereign's birthday
• Flexible and hybrid working wherever possible to support your work-life balance
• Market-leading employer pension contribution of around 28.97%
• Enhanced parental leave schemes
• Recognition awards
• Access to specialist training and funded professional qualifications
• Support for progression