Host Lead

We are seeking an experienced hospitality professional to join our team as a Host Lead at Richmond Villages Bede in Bedworth. The successful candidate will lead a team and provide excellent service within the restaurant and café areas, ensuring residents receive an exceptional dining and customer experience.

About the Role

This is a varied position combining hospitality, team leadership, and administration. Approximately 50% of the role will involve administrative responsibilities, including rota management, scheduling, record keeping, and supporting operational reporting. The remaining time will be spent leading the team and providing excellent service within the restaurant and café areas.

Responsibilities

• Supporting the day-to-day management of the hospitality team
• Assisting with staff supervision, providing guidance and support to ensure high service standards are maintained
• Taking accountability for creating and managing staff rotas, ensuring appropriate staffing levels are in place to meet business needs
• Completing administration duties (approximately 50% of the role), including updating records, managing schedules, handling departmental paperwork, and supporting reporting requirements
• Monitoring attendance, holiday requests, and shift cover arrangements
• Supporting the Hospitality Manager with operational organisation and team performance
• Setting up for business & serving at mealtimes
• Serving drinks at the bar as required (only applicable to applicants over 18 years old)
• Ensuring that the restaurant and café & kitchen are tidy and meet all high standards

Requirements

• Previous customer service experience
• Ability to work in a close-knit team, with people from all walks of life
• Knowledge of maintaining a clean, tidy, safe and hygienic environment

Benefits

• £13.60 per hour + Excellent Benefits
• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues
• Annual allowance which you can redeem against a menu of Bupa healthcare products
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money
• Interest-free annual travel Loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access up to 40% of your earned wages within minutes
• Access to discounts at a wide variety of gyms and fitness facilities across the UK