Host

We’re looking for a people loving, smile serving Host to make every guest feel welcome at The Hoxton, Edinburgh. Reporting to the Restaurant General Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Our Edinburgh location is set across 11 beautiful Georgian townhouses, home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

Responsibilities:

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy and help our restaurant team with any individual and group bookings.
• Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to.
• Take reservations over the phone, handle cash and card payments and help out the team on the floor.
• Master the use of the online reservation system and be sure to add all necessary information to reservations.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

Benefits:

• Competitive salary
• 29 days holiday (including bank holidays), pension and life insurance
• Food on us during your shift
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work
• Time off to volunteer with one of our partner charities
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene
• Excellent discounts across The Hoxton and the global Ennismore family

Requirements:

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
• Nothing is an issue for you, you know what our guests want even before they do.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.