Homeownership Administrator

We are seeking a Homeownership Administrator to join our Housing team at Wandle Housing Association. You will be responsible for delivering an excellent service to leaseholders and shared owners, managing enquiries, coordinating key administrative processes, and supporting homeowners throughout their journey with Wandle.

Key Responsibilities:

• Be the first point of contact for leaseholders and shared owners, providing excellent customer service and resolving enquiries.
• Manage the Homeownership administration function, including resales and lease extension enquiries, mailbox triaging, processing Managing Agent invoicing, updating homeowners’ records and key trackers.
• Support the Homeownership Team to deliver an efficient service by coordinating information, maintaining accurate data and working closely with internal teams and external stakeholders.

Requirements:

• Experience in a busy administrative or customer service role.
• Strong customer experience skills with experience handling enquiries and delivering positive outcomes.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Excellent IT skills, including Microsoft Office and database/systems management (CRM Dynamics).
• High attention to detail and accuracy when handling data, records and financial information.
• Ability to work collaboratively and build effective relationships across teams.

The salary for this role is £32,000 per year.