Health Representative

The Health Representative will be the central contact in connecting customers within their accounts to therapies that advance wellness, prevention, treatments, and cures to the most feared diseases. The role is consultative, spanning Pfizer's entire resource and product portfolio for their customer base, and will result in long-standing and truly valued relationships with customers.

The Health Representative will be responsible for supporting customers with their designated portfolio within a defined geographical territory that includes both metro and regional areas. They will be the single point of contact for relevant Pfizer medicines for their accounts and will ensure a customer-centric, comprehensive approach to the way Health Care Professionals treat their patients with all Pfizer brands that are relevant to the customer.

Key responsibilities include:

• Engaging on promotional science-based brand messages where product could support Health Care Professionals in meeting patient needs
• Acting as a key point of contact for seamless, compliant, reactive-only connection to Pfizer SMEs and resources
• Onboarding customers to new operating models and platforms, such as the Digital Engagement Portal
• Orchestrating an ideal customer experience through relevant content selection
• Driving identified customers to digital service offerings and ensuring they gain the best value from these services
• Leading relationships with Health Care Professionals, traveling across metro and rural locations, and providing support virtually
• Gaining a deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, and connecting them to relevant internal Pfizer people
• Providing objective and scientifically sound medical information regarding Pfizer's product portfolio and disease states treated
• Seeking and developing awareness of external market conditions to drive exceptional customer support and insights
• Establishing a strong working relationship with the Pfizer virtual Health Representative, KAM, and SME Teams
• Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical, and Regulatory requirements

The successful candidate will have:

• A tertiary degree preferred in Business or Science or a healthcare background
• Solid knowledge of the industry
• Curiosity and an entrepreneurial mindset
• Analytical skills to identify connections between data, products, and the needs of Health Care Professionals and patients
• Excellent written and verbal communication skills
• A solid understanding of the digital space and a willingness to keep learning and upskilling
• Strategic thinking and planning skills
• Commercial and business acumen, managing financial budgets, driving sales, and achieving performance measures
• Sound knowledge of and proven support of Pfizer Policies and Procedures, Compliance requirements, and the Medicines Australia Code
• Demonstrated completion of Medicines Australia training program
• Ability to connect with customers virtually and in person
• Valid Driver's Licence

Pfizer offers a range of benefits, including paid parental leave, access to health and wellness apps, career growth experiences program, recognition and rewards program, paid volunteer days, life insurance benefits, Pfizer Learning Academy access, access to flu vaccines and skin checks, options to purchase additional leave, and salary packaging and novated lease options.