Head of Custody NFR

We are currently seeking an experienced professional to join our team as Head of Custody NFR. This is a senior leadership role within Markets and Securities Services Operations, accountable for the Non-Financial Risk (NFR) capability supporting Custody, Clearing & Settlements and Asset Services Operations globally.

You will work closely with Operations leadership, the Securities Services business, the wider MSS NFR team, second-line Risk and Internal Audit to identify emerging risks, strengthen controls and deliver sustainable remediation.

Key responsibilities:

• Lead the global NFR strategy and operating model for Custody, Clearing & Settlements and Asset Services Operations.
• Own and continuously improve the operational control environment, including control design, execution quality, evidence standards and assurance readiness.
• Ensure risks are identified, assessed, escalated and managed within appetite through effective risk and control assessments and governance.
• Provide forward-looking insight on emerging risks, incidents, control performance and thematic trends.
• Lead the end-to-end management of audit, regulatory, assurance and control issues, including root-cause analysis, remediation and validation.
• Strengthen operational resilience, business continuity and recovery capabilities across critical services and processes.
• Build high-quality NFR management information, including meaningful Key Performance Indicators (KPIs), Key Risk Indicators (KRIs) and early-warning indicators that drive action.
• Embed NFR into strategic change, technology, location and third-party decisions so that effective controls are designed in from the outset.
• Act as the principal interface between the supported Operations teams, second-line Risk and Internal Audit.
• Influence senior stakeholders through MSS and Securities Services governance forums, providing clear challenge and recommendations.
• Lead, coach and develop a globally distributed NFR team, building strong capability, accountability and succession.

Requirements:

• Strong knowledge of Securities Services, ideally custody, clearing and settlement, asset servicing or a closely related operational area.
• Significant experience within Operations and a practical understanding of front-to-back operational processes, dependencies and client impacts.
• Deep experience in first-line Non-Financial Risk, Operational Risk or Controls within a large financial institution.
• Strong knowledge of risk and control frameworks, risk and control assessments, issue management, operational resilience and assurance practices.
• A track record of strengthening control environments and delivering sustainable remediation across complex, multi-location operations.
• Experience working effectively with second-line Risk, Internal Audit and, where relevant, regulators.
• The ability to identify emerging risks and translate complex issues into clear decisions, priorities and measurable actions.
• Strong senior stakeholder management, influencing and constructive-challenge skills.
• Proven leadership of teams operating across locations and time zones, including coaching, performance management and talent development.
• The judgement and commercial awareness to balance risk reduction, client outcomes, operational effectiveness and cost.