Guinness Experience Specialist – Visitor Experience

As a Guinness Experience Specialist, you'll help lead the Visitor Experience team on shift, bringing the Guinness story to life through welcoming hospitality, engaging storytelling and expert product knowledge. You'll create memorable guest experiences, support colleagues and uphold high standards across the visitor journey.

Responsibilities:

• Leading the Visitor Experience team across the shift, helping coordinate activities so guests receive a welcoming, engaging and high-quality experience.
• Anticipating guest needs, tailoring interactions to individual interests and resolving questions or concerns professionally.
• Delivering engaging storytelling that brings the heritage, craftsmanship and innovation behind Guinness to life for different audiences.
• Developing and maintaining expert knowledge of Guinness products, experiences and heritage, and acting as a trusted source of information for guests and colleagues.
• Identifying opportunities to enhance the guest experience through relevant, natural recommendations and supporting the promotion of premium experiences, products and services.
• Looking for ways to improve guest engagement and the visitor journey, while supporting consistently high operational standards across visitor areas.
• Sharing knowledge, storytelling techniques and guest-engagement approaches with colleagues; supporting the onboarding and development of new team members.
• Following operational procedures, safety standards and company policies, raising operational challenges when needed and contributing to a positive, inclusive team environment.

This role offers the opportunity to build leadership experience, strengthen your storytelling and guest-engagement skills, and deepen your knowledge of Guinness while helping colleagues learn and grow.

Requirements:

• A passion for delivering exceptional customer or guest experiences.
• Strong communication and interpersonal skills, with confidence engaging people from different cultures and backgrounds.
• The ability to bring stories to life through engaging and clear communication.
• A proactive approach to problem-solving and continuous improvement, with the ability to work well in a fast-paced visitor environment.
• Strong teamwork and collaboration skills, and flexibility to work evenings, weekends and during peak visitor periods.
• Experience in hospitality, tourism, retail, entertainment or visitor attractions would be helpful. Experience delivering presentations, tours, workshops or guest-engagement experiences; knowledge of Guinness, Irish culture, tourism or storytelling; and experience mentoring or supporting colleagues would also be an advantage.

Benefits:

• Contemporary work-life balance policies and wellbeing activities
• Annual merit increases (performance based)
• Annual bonus (performance based)
• Subsidised gym membership
• Contributory pension scheme with an employer contribution of up to 14%
• Share options
• Product allowance