Guest Services Team Leader | Club Millesime

Join the team at Sofitel Sydney Darling Harbour, a luxury hotel blending French Art de Vivre and local culture.

As a Guest Services Team Leader at Club Millesime, you will lead and inspire the team to exceed targets through coaching, mentoring, and hands-on support.

Key responsibilities include:

• Ensuring every guest interaction delivers an exceptional and memorable experience
• Upholding high standards of service, security, and safety across all areas
• Representing the Club Manager and Club Supervisor when needed, resolving guest concerns efficiently and professionally
• Overseeing smooth operations, including ambassador readiness, stock levels, and service coordination with other departments
• Developing ambassador skills, maximising service quality, upselling opportunities, and overall team performance
• Maintaining expert knowledge of menus, beverages, and wines to guide the team and enhance guest satisfaction

Requirements:

• Proven leadership experience in luxury hospitality, preferably in Food and Beverage or Executive Lounge environments
• Exceptional guest service skills with a passion for creating memorable experiences
• Excellent communication, interpersonal, and problem-solving abilities
• Solid understanding of Food and Beverage operations, including stock management and service standards
• Ability to maintain high standards of safety, hygiene, and security
• Knowledge of wine, spirits, and menus with the ability to guide both team and guests
• Flexible, proactive, and able to lead by example in a fast-paced environment
• Flexible to work evenings, weekends, and public holidays