Guest Service Manager (Arabic Speaking)

Avista Hideaway Phuket Patong – M Gallery Collection is a luxury resort in Phuket, offering a serene getaway with forest and sea views. As a Guest Service Manager, you will oversee the daily operations of the front desk, ensuring a smooth check-in and check-out process for our guests.

Responsibilities:

• Supervise daily reception, check-in, check-out, and guest service workflows
• Resolve guest concerns quickly, professionally, and with care
• Train, coach, and schedule front office team members
• Monitor room inventory, occupancy, and yield management to help drive revenue
• Act as the shift leader or hotel representative when the manager is away
• Coordinate with housekeeping and maintenance to ensure clean and ready rooms

Qualifications:

• A minimum of 2-5 years’ front desk experience as a Guest Service Manager is preferred
• Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software (Opera system)
• Excellent command of both Arabic and English (listening, speaking, reading, and writing) for effective communication and guest service