Description
We are seeking a Guest Service Associate - Housekeeping to join our team at Mercure Chennai Sriperumbudur Hotel. The hotel is located in the Sriperumbudur-Oragadam industrial area, 45 minutes from Chennai airport, and offers local and authentic experiences for travelers.
Primary Responsibilities
- Attend daily briefings and take on assigned tasks
- Understand guest levels (VIPs) and Room Categories
- Clean and maintain areas according to standards and procedures
- Replenish guest supplies and attend to requests promptly
- Report damage or malfunctions to Supervisor
- Maintain equipment cleanliness
- Keep records of room status and productivity
- Handle guest complaints tactfully and report incidents
- Carry out valet services when required
Other Responsibilities
- Be knowledgeable about hotel fire & life safety/emergency procedures
- Attend briefings, meetings, and trainings as assigned
- Maintain a high standard of personal appearance and hygiene
- Perform other duties as assigned by Management
Qualifications
- Primary school education
- Good oral proficiency in English language
- No experience required, training will be provided
Competencies
- Strong leadership, interpersonal, and training skills
- Results and service oriented with attention to detail
- Ability to multi-task and work in stressful situations
- Team player and builder
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