Description
We are seeking a Guest Relations Manager to oversee the guest journey at Rixos Premium Qetaifan Island North, a luxurious vacation destination in Lusail, Doha Municipality, Qatar.
The successful candidate will manage a team to achieve high standards, resolve guest concerns, and analyse guest feedback and operational data.
Key responsibilities include:
- Developing high-quality relationships with guests, peers, team members, and business partners
- Championing the hotel's online and offline reputation
- Managing guest feedback across all platforms and channels
- Analysing guest feedback to identify areas for improvement
- Leading the quality meeting and championing brand standards
- Internally auditing the hotel periodically
- Driving employee recognition programs and guest engagement
- Conducting regular meetings with associates to check on service sequences and product knowledge
- Obtaining feedback from guests and employees to propose strategies for improving the guest experience
- Monitoring the VIP experience and ensuring that the team is aware of all hotel offers
- Promoting the loyalty program and enforcing hotel policies
- Maximizing revenues and controlling costs
- Supervising and managing employees
Requirements:
- Minimum 3 years of experience in a similar role at a 5-star hotel
- A degree in Hospitality Management or a related field
- Proficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software
- Strong managerial and leadership abilities
- Exceptional interpersonal and communication skills
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