Description
As a Guest Relations Management Intern at Sofitel Legend The Grand Amsterdam, you will create unforgettable guest experiences in a luxury five-star environment.
You will join our dedicated Guest Relations team and gain hands-on experience in luxury hospitality, developing key management skills and overseeing internal operations.
Key Responsibilities:
- Create tailor-made guest experiences with creativity
- Support and create a warm welcome to our guests
- Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
- Manage and prepare for top VIP arrivals
- Engage in meaningful guest contact, offering personalized service
- Monitor online performance and identify areas for improvement
- Lead daily historical tours
Management Responsibilities:
- Create and manage staff schedules
- Handle hour administration and communicate with HR
- Take ownership of a project to enhance guest satisfaction
- Be the point of contact for the team regarding schedule changes and task ownership
- Lead internal communication and support financial processes
Qualifications:
- Proactive attitude and people-first mindset
- Hands-on personality with strong communication skills
- Creativity and curiosity to improve the guest experience
- Enrolled in a hospitality education and available for a minimum of 5 months
- Ability to thrive in a dynamic environment
What we offer:
- Comprehensive training and development opportunities
- Cross-trainings across different hotel departments
- Exposure to quality management and operational coordination projects
- Operational management shifts
- Internship allowance of €750 gross per month
- Travel allowance and discounts at selected restaurants and bars
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