Description
As a Guest Relations Agent at Fairmont The Red Sea, you will be part of an ultra-luxury resort located in the Red Sea Project. You will welcome guests with warmth and professionalism, act as a key point of contact in the lobby, and provide personalized service to create memorable experiences.
Responsibilities:
- Welcome guests with warmth and professionalism upon arrival and departure.
- Assist guests with inquiries, directions, hotel information, and local recommendations.
- Anticipate guest needs and provide personalized service.
- Escort VIPs, long-stay guests, and special occasion guests when required.
- Maintain a visible presence in the lobby and public areas.
- Assist guests with transportation arrangements, restaurant reservations, and other requests.
- Support service recovery efforts by addressing guest concerns.
- Promote hotel facilities, services, dining outlets, wellness offerings, and special events.
Qualifications:
- Diploma or degree in hospitality or a related field.
- Minimum 1 year of relevant experience.
- Excellent communication skills in English.
- Strong interpersonal skills.
Additional Information:
- Strong understanding of ultra-luxury wellness concepts and brand alignment.
- Experience in pre-opening operations and project coordination is highly preferred.
- Ability to create innovative and culturally relevant wellness experiences.
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