Guest Service Agent

As a Guest Service Agent at AccorHotel in Dubai, you will be the first point of contact for our guests, providing exceptional service from arrival to departure.

Your main responsibilities will include:

• Greeting, checking-in, responding to requests, and settling accounts while delivering outstanding service.
• Taking the initiative to personalise a guest's experience.
• Promoting hotel facilities and looking for opportunities to enhance a guest's stay through up-selling.

In return, you will enjoy:

• An employee benefit card offering discounted rates at Accor hotels worldwide.
• Access to learning programs through our Academies.
• Opportunities to develop your talents and grow within the company.
• The chance to make a difference through our Corporate Social Responsibility activities.

To succeed in this role, you will need:

• Fluency in English, French, and Arabic; additional languages are a plus.
• A service-focused personality; prior experience in hospitality is an asset.
• Experience working with Opera/Opera Cloud or a similar system.
• A bachelor's degree or diploma/certification.
• Previous experience working in a 5-star hotel or relevant experience in the hospitality industry.
• Current residence in the UAE and willingness to join immediately will be an advantage.