Description
Join the team at Fairmont Austin, a luxury property with 1,048 guestrooms and suites, and become a Guest Experience Concierge. As part of AccorHotel, you will be part of a global organisation that welcomes diversity and promotes growth and learning.
Your main responsibilities will include:
- Providing exceptional customer service in line with Forbes Travel Guide standards
- Creating personalised itineraries for guests and responding to their inquiries
- Maintaining knowledge of hotel features, services, and local attractions
- Assisting guests with plans and arrangements
- Supporting the Guest Experience department in managing online reviews
- Contributing to daily reports and attending team meetings
In return, you will receive:
- Paid time off
- Medical, Dental, and Vision Insurance, 401K
- Complimentary shift meals
- Employee benefit cards for discounted rates at Accor properties worldwide
- Learning programs and opportunities for growth and development
- The chance to make a difference through corporate social responsibility activities
To succeed in this role, you will need:
- Previous hotel experience
- Exceptional customer service skills
- Excellent communication skills in English
- Ability to multitask and work in a fast-paced environment
- Knowledge of computer software programs such as Microsoft Office
- Ability to work as part of a team and focus on guest needs
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