Description
SLS Dubai Hotel and Residences, a luxury lifestyle 5-star city hotel under AccorHotel, is seeking a Guest Experience Ambassador. As a Guest Experience Ambassador, you will be the face of our hotel, providing exceptional service to our guests.
Responsibilities:
- Greet guests upon arrival and assist with check-in procedures
- Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns
- Handle guest complaints and issues effectively and professionally
- Maintain open and clear communication with guests, colleagues, and other departments
- Coordinate special services for VIP guests
- Conduct follow-up calls or emails to guests after their stay to gather feedback
- Complete administrative tasks related to guest relations
Qualifications:
- Previous experience in a customer service role, preferably within the hospitality industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and a proactive approach to guest satisfaction
- Ability to remain calm and professional in high-pressure situations
- Proficiency in relevant computer applications and hotel management systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail
- Strong verbal and written communication skills in English
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