Global Center OFS Team Member

The Global Center OFS team's purpose is to work on orders/activities raised by the OMS teams in Global Center and the regional centers for fulfillment.

The OFS Team also performs key compliance functions for the order fulfillment, maintains product administration and constantly strives to improve the way that we run the external and internal order process to help improve our service to customers, to consistently enhance customer experience through improving timeliness in service delivery by meeting the guaranteed average turnaround time, based on agreed product/process guidelines.

Responsibilities of the role include:

• Handle the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.
• Work on offboarding requests related to sanctions on priority to take required actions within the SLAs.
• Bring up all delays to internal groups including to the senior members of the team as appropriate.
• Accountable for meeting and maintaining defined standards for quality and productivity.
• Handle internal customer queries and communication in a professional and service-minded manner ensuring.
• Be a teammate and ensure that internal and external customer's requirements are met - attend team meetings.
• Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
• Support billing team in validating online invoices and portals.
• Manage end-to-end onboarding activities for MCP and AI-Ready Capability products.
• Perform licence assignment and service account creation activities.
• Validate product eligibility and entitlement requirements.
• Coordinate onboarding activities with Sales, SAM, Customer Support and Product teams.
• Ensure all requests are completed accurately and within agreed service levels.
• Understanding of financial market products and data services.
• Knowledge of operational risk and control frameworks.
• Experience in automation, AI-enabled solutions or process transformation initiatives.
• Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times.
• Creating and modifying customer master data.
• Meet agreed volume, service and quality targets.