Funeral Director

We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team as a Funeral Director. You’ll balance your time between managerial and business tasks, and building strong, trusting relationships with clients.

Job Details:

• £29,776 per annum (£15.27 per hour)
• Full-time, 37.5 hours per week, Monday to Friday 9am-5pm, plus on-call rota including evenings and weekends
• Location: Canterbury, Kent, CT1 1BU (with occasional travel to other branches in Kent)

Responsibilities:

• Ensure client needs, service levels, and KPIs are met
• Be the main point of contact for clients, supporting and guiding them with the help of the wider team
• Support funerals, conducting ceremonies, leading the team, and carrying the deceased when necessary
• Refer regulated work, including funeral planning appointments, to a certified colleague
• Build and maintain relationships with the team, clients, and the community

Requirements:

• A commercial mindset and experience in a managerial role
• A true customer focus and passion for delivering a great service
• Ability to capture intricate detail and reflect it in the service delivered
• Compassion, understanding, empathy, and the ability to keep a cool head under pressure
• A UK manual driving license

Benefits:

• 30% off Co-op branded products in food stores all year-round
• 10% off other brands in food stores all year-round
• Discounts on other Co-op products and services
• 23 days of holiday (pro-rata, rising with service)
• A pension with up to 10% employer contributions
• Access to the Employee Assistance Programme
• Access to virtual GP and free eye tests
• Endless career development opportunities, including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Stream, a money management app